How it works
Five stages, in order, with nothing guessed.
Your onboarding journey has a fixed order and a visible state at every step. Each stage says what it is, whether it is done, who acts next and what happens after. You don’t need to understand the MRA process before you start.
The five stages
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01
Your Business
You, with StartouchAbout 10 minutes, at your pace.
Your company details, checked once and used everywhere. Startouch asks only for what MRA actually needs, explains each field in plain words, and never asks for your tax figures or your MRA password.
Company identityConfirmed by you
Legal name Belle Vue Trading Ltd Trading name Belle Vue Stores Registered address Royal Road, Port Louis Fiscal identity Collected at this stage, never on the website Startouch interface, synthetic data. -
02
Your MRA Account
You, on the MRA portalStartouch tells you what to expect; MRA’s timing is MRA’s.
Your business registers its own Electronic Billing System with MRA, in its own name. Inside the product you get a guided walkthrough of exactly what to do and what MRA will issue, and Startouch records the result. We never hold your MRA portal password or your OTP, and we never register on your behalf.
Why this page stops short. The step-by-step MRA guidance, with annotated screens, common mistakes and troubleshooting, is part of the product you subscribe to. It is shown inside Startouch, to authorised people at your business, and kept up to date there.
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03
Places & Users
YouA few minutes per place.
Each branch or outlet becomes a place of business, matched to what MRA knows about it, with the local status and the MRA status side by side. Then add your team: administrators, operators and auditors, each with their own sign-in. There is no per-user charge.
Place Local MRA Port Louis, head office Active Registered Curepipe, outlet Active Registered User Role Place A. Ramgoolam Administrator All S. Chan Operator Curepipe ABC Accountants Accountant, authorised All Startouch interface, synthetic data. -
04
Connect Startouch
YouMinutes. Startouch verifies the connection for you.
You create your credential on the MRA portal and enter it into Startouch yourself. It is stored encrypted, per business, and from that moment no screen, role or export can display it, including to our own staff. Startouch then verifies the connection and tells you, in words, whether it worked.
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05
Test & Go Live
You and Startouch togetherAs long as you need. Nothing goes live by default.
Test documents run against MRA’s sandbox with synthetic data until the readiness checklist is green. Then one explicit, recorded act switches your business to live transmission. Demo and trial businesses are never switched live.
Readiness5 of 5 stages complete
- 12 sandbox documents transmitted Verified by the system
- Places confirmed with MRA Recorded by Startouch
- Switch to live transmission Explicit, recorded act by your administrator
Startouch interface, synthetic data.
Once you are live
You invoice. Startouch does the fiscal part.
Format, signing, transmission, identifiers, QR, retries, the chain and retention. When MRA cannot be reached, documents continue on the path MRA prescribes and are transmitted when MRA is back. One invoice is one fiscal record, however many retries it took.
Who does what
Where a screen states something about MRA, it also states how we know it: verified by the system, recorded by our staff, confirmed by you, or not yet known.
Who approves what
Sensitive steps such as credential enrolment and go-live can be approved by an owner or an explicitly delegated person, permanently or for a limited time, with granular permissions.
What never happens
Issuing and transmitting are never blocked by a billing question. Your fiscal history is never held hostage. Nothing goes live during a demo or a trial.
Onboarding is free on every plan
No setup fee. We guide you step by step.
Prefer a specialist alongside you? Assisted onboarding is an optional one-time service, quoted in writing for your business.